Woopra Documentation

Exclusions

User Exclusions

In Woopra, there might be situations where you want to exclude users from tracking. For example, tracking internal employee behavior on your website or application might skew the data as they tend to be more active than your customers. In these cases, you may want to exclude yourself and your team from being tracked using the Exclude feature to reduce the noise in your data.

You can exclude yourself and your team from being tracked by providing an IP address, visitor name, or visitor ID. To access the Exclude feature, click on the “Configure” button in your navigation bar. Locate the “Excludes” option under the sidebar’s “Admin” section. Click on the “+ New Exclude” button to exclude a visitor.

System Generated Action Exclusions

Woopra automatically generates actions for system changes such as property updates, segment changes and integration syncs and so on. You'll see these events populate on the individual-profiles within Woopra as shown in the “Joined Segment” example below.

The majority of these events occur asynchronously in real-time and do not impact things like session duration during analysis. However, some actions, such as Salesforce actions, take more time to process and in this case, it can be helpful to exclude them from your segmentation. For example, let's say you want to analyze the total action duration of product usage for company “X.” Excluding system generated events will give you the exact amount of time company “X” has been using your product. If you would like to exclude these types of actions, you will need to do so when building the reports.